Voice of Customer Analysis: UPDATE

Posted on May 26, 2010 by Timothy Kraft

Voice of Customer Analysis: UPDATE

At the same time I interviewed Eric, he was also doing a pod cast with Beyond Web Analytics, which is now available at Voice of Customer with Eric Feinberg. This gives a great introduction to Voice of Customer and how satisfaction plays in this space. Also great FAQ on how ForeSee Results applies to commercial web sites.

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About Timothy Kraft

An accomplished and innovative Web Analytics Professional and Business Intelligence Strategist. Over 10 years experience in development and
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